Please note that you can view our website without providing personal information. We collect personal information provided through opt-in registration and order placement.
We engage other companies within Australia, to provide services on our behalf, including but not limited to order processing, freight delivery, customer service. Freedom Foods Group Trading Pty Ltd do take action to ensure that these companies take relevant steps to protect and secure your details. The details they collect allow these services to operate efficiently and timely.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your information is only held for so long as necessary to complete the purchase. Should you create a user account with the Freedom Foods Online Store, only the information you choose to provide will be held for marketing purposes.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
You have a right to request to access or correct any personal information that we hold about you. Should you wish to do this, please contact Customer Service via our contact details as listed below:
If you believe we have breached your privacy rights in any way, please contact us via our contact details as listed below:
If you remain unsatisfied after talking to us, please contact the Office of the Australian Information Commissioner.